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Refund & Cancellation Policy

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Refund & Cancellation Policy

Last Updated: February 2026

At QwintSoft Plugins (https://plugins.qwintsoft.com/), customer satisfaction and product quality are our highest priorities. We strive to provide transparent, clear, and fair policies regarding order cancellations, returns, and refund requests for all our software plugins and digital products.

1. Order Cancellation Policy

  • Pre-Payment: You can cancel, abandon, or modify your order at any point prior to completing the payment on the checkout screen without any charges or penalties.

  • Post-Payment: Because our software plugins, license keys, and digital assets are delivered electronically and granted immediately upon payment confirmation, post-payment cancellation requests are governed by the Refund Eligibility Guidelines below.

2. Refund Eligibility Guidelines

We provide full refunds under the following conditions:

  • Duplicate / Accidental Charges: If your account is debited more than once for the same transaction due to a payment gateway timeout or technical issue, the duplicate transaction will be refunded in full.

  • Unresolvable Technical Defects: If the purchased plugin has a reproducible bug, defect, or compatibility error with the supported software versions stated on the product page, and our technical support team is unable to provide a fix or reasonable workaround within 48 hours of your report.

  • Request Window: All refund requests must be initiated within 7 calendar days from the date of the original purchase.

Note: Since digital software includes downloadable files and instant license keys, refund requests made solely because of a change of mind after the plugin files have been downloaded and used may be subject to evaluation by our technical team.

3. How to Request a Refund

To request a refund:

  1. Send an email to support@qwintsoft.com with the subject line: "Refund Request - [Your Order ID / Razorpay Payment ID]".

  2. Include your registered email address, date of purchase, plugin name, and a brief description of the technical issue or reason for the request.

  3. Our customer support and development team will review your request and respond within 24 to 48 business hours.

4. Refund Processing & Timelines

  • Once your refund request is approved, the refund will be initiated to your original payment method through our payment gateway partner, Razorpay.

  • Net Banking / Credit & Debit Cards: 5 to 7 business days to reflect in your bank account, depending on your bank's settlement cycle.

  • UPI & Online Wallets: 24 to 48 hours to credit back to your original payment source.

Actual refund timelines may vary depending on the payment provider and your bank's processing and settlement procedures.

5. Customer Support & Inquiries

For any questions regarding this Refund & Cancellation Policy or assistance with a plugin, please contact us: